FAQs

Here are answers to some common queries about shopping with Lamezi. If you have additional questions, please contact us using the information at the end of this page.

Payment

Which payment methods do you accept?

  • Visa
  • Mastercard
  • American Express (Amex)
  • Apple Pay
  • Shop Pay
  • UnionPay
  • Google Pay

All transactions are processed securely using industry-standard encryption.

Do you store my card details?
We do not store your card details. All payment data is handled by trusted gateways.

Shipping

How long will delivery take?

  • Order Cutoff Time: 5:00 PM (GMT). Orders placed after this time may be processed on the next business day.
  • Order Handling Time: 1–2 business days (Monday to Friday).
  • Transit Time: 6–8 business days (Monday to Friday).
  • Estimated Delivery: 7–10 business days.

If you have any questions about delivery timelines or require a more precise estimate, please reach out to our customer service team.

Do you offer free shipping?
In certain cases, we may offer free shipping or promotional rates. Contact us for the most up-to-date information.

Returns & Refunds

What is your returns policy?
We have a 30-day return window for most products, provided they’re in their original condition with all packaging intact. Certain items may have special return requirements for hygiene or safety reasons.

How do I request a refund?
Contact our customer service with your order details. Once we’ve received and inspected your return, we’ll issue a refund to your original payment method. Timelines can vary based on your payment provider.

Account & Security

Do I need an account to check out?
No, you can check out as a guest. However, creating an account lets you view your order history, save addresses, and access any potential perks.

How is my personal information protected?
We comply with relevant data protection standards, use secure servers, and employ encryption to safeguard your information.

Additional Inquiries

Can I change my delivery address once my order is placed?
If your order has not yet shipped, we’ll do our best to accommodate address changes. Please reach out as soon as possible with the updated details.

What if my order arrives damaged or incorrect?
If your order is damaged or incorrect, contact us right away. We will assist with returns, exchanges, or other steps to resolve the issue quickly.

Contact Information

  • Business Name: Lamezi
  • Address: 80A Clarendon Rd, London W11 2HR, UK, United Kingdom
  • Email: info@lamezi.com
  • Phone: +44 7453 7272 30
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
    (We aim to respond within 1–2 business days.)

Thank you for choosing Lamezi. We look forward to providing you with a secure and reliable shopping experience!