Privacy Policy
Last updated: 24th March, 2025
This Privacy Policy describes how Lamezi (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Lamezi (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, to operate or improve the Services, to comply with legal obligations, to enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you submit to us directly through our Services may include:
- Contact details – Your name, address, phone number, and email.
- Order information – Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information – Your username, password, security questions, and other information used for account security.
- Customer support information – Content you include in any communications with us (for example, when sending a message through the Services).
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may automatically collect information about how you interact with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and your account, device information, browser information, details about your network connection, your IP address, and other information about your interactions with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies supporting our Site and Services – For example, Shopify.
- Payment processors – They collect payment information (e.g., bank account or credit/debit card details, billing address) to process your payments, fulfil your orders, and provide requested products or services.
- Third-party tracking – When you visit our Site, open or click on emails from us, or interact with our Services or ads, we (or third parties we work with) may automatically collect information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties is treated according to this Privacy Policy (also see Third Party Websites and Links below).
How We Use Your Personal Information
- Providing Products and Services – We use your personal information to perform our contract with you and to provide the Services (process payments, fulfil orders, arrange shipping, facilitate returns/exchanges, and manage your account). We may also enable Shopify to match your account with other Shopify services you may use, according to Shopify’s Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising – We may use your personal information for promotional activities, such as sending marketing and advertising communications via email, text message, or post; and to tailor the Services and advertising on our Site and other websites. If you are an EEA resident, our legal basis for these activities is our legitimate interest in selling products (Art. 6(1)(f) GDPR).
- Security and Fraud Prevention – We use your personal information to detect, investigate, and act on potential fraudulent, illegal, or malicious activity. If you register an account, you’re responsible for keeping your login details secure. If you believe your account is compromised, contact us immediately. For EEA residents, our legal basis is our legitimate interest in securing our website (Art. 6(1)(f) GDPR).
- Communicating with You & Service Improvement – We use your personal information to provide customer support and enhance our Services. This is in our legitimate interests to be responsive, provide effective services, and maintain our business relationship with you (Art. 6(1)(f) GDPR).
Cookies
Like many websites, we use Cookies on our Site. For specifics about Cookies we use when powering our store with Shopify, see https://www.shopify.com/legal/cookies.
We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), and to analyse user interaction (in our legitimate interests to administer, improve, and optimise the Services). We may also allow third parties and service providers to use Cookies on our Site to deliver more relevant services, products, and ads.
You can usually modify your browser settings to remove or reject Cookies. However, blocking Cookies could negatively impact your user experience and may cause parts of the Services to work incorrectly or become unavailable. Additionally, blocking Cookies may not entirely stop how we share information with third parties like our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment, legal or legitimate business purposes, in accordance with this Privacy Policy. These circumstances may include:
- Vendors or Service Providers – We share information with companies that perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
- Business and Marketing Partners – We may share information with partners who provide services and advertise to you. They will use your information according to their own privacy notices.
- At Your Direction or With Your Consent – We may disclose information when you specifically request or authorise it, such as to process product shipments or through social media integrations.
- Within Our Corporate Group – We may share information with our affiliates in our legitimate interest to operate a successful business.
- Business Transactions or Legal Obligations – If we go through a merger or bankruptcy, or need to comply with legal obligations (e.g. subpoenas, court orders), enforce our terms of service, or protect our rights, we may disclose your information.
Below is a summary of the categories of personal information and sensitive personal information we may disclose for the purposes mentioned in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
| Identifiers (e.g., contact details, certain order info, account info) | - Vendors and third parties performing services on our behalf (e.g., internet service providers, payment processors, fulfilment partners, customer support, data analytics) - Business and marketing partners - Affiliates |
| Commercial information (e.g., order details, shopping info, customer support info) | - Vendors and third parties performing services on our behalf - Business and marketing partners - Affiliates |
| Internet or similar network activity (e.g., Usage Data) | - Vendors and third parties performing services on our behalf - Business and marketing partners - Affiliates |
| Geolocation data (e.g., IP-based location) | - Vendors and third parties performing services on our behalf - Business and marketing partners - Affiliates |
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
Third Party Websites and Links
Our Site may include links to third-party websites or online services that we do not control. If you follow these links, the collection and use of your information is governed by the privacy policies of those third-party sites. We do not endorse or guarantee the privacy or security of these sites. Information you share publicly (e.g. social media) can be viewed and used by others without limitation. Our inclusion of third-party links does not imply an endorsement of their content, owners, or operators (unless otherwise disclosed).
Children’s Data
Our Services are not directed to children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below so we can delete it. We do not knowingly “sell” or “share” (as defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
We use various security measures to protect your personal information, but no security system is 100% secure. Any information you send to us may not be secure in transit, so please do not use insecure channels for sensitive data.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including maintaining your account, providing the Services, complying with legal obligations, resolving disputes, or enforcing our agreements.
Your Rights
Depending on your location, you may have some or all of the following rights regarding your personal information (though they may only apply in certain circumstances, and we may decline your request where permitted by law):
- Right to Access / Know – Request access to the personal information we hold about you.
- Right to Delete – Request that we delete personal information we maintain about you.
- Right to Correct – Request corrections of inaccurate personal information we hold about you.
- Right of Portability – Request a copy of personal information we hold about you in a readily usable format, and in some cases ask us to transfer it to a third party.
- Restriction of Processing – Ask us to stop or limit the processing of your personal information.
- Withdrawal of Consent – Where we rely on consent to process your information, you may withdraw that consent at any time.
- Appeal – If we decline your request, you may have the right to appeal by contacting us.
- Managing Communication Preferences – Opt out of promotional emails by using the unsubscribe link in our emails. We may still send you non-promotional messages related to your account or orders.
To exercise these rights, please follow instructions on our Site or contact us directly using the details below. We do not discriminate against individuals who choose to exercise these rights. We may need to verify your identity (e.g., by asking for your email or account details) before responding to your request. You may also designate an authorised agent to act on your behalf, subject to verification procedures as allowed by law.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right (depending on your location) to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant supervisory authorities here.
International Users
Your personal information may be transferred to, stored, or processed outside the country where you live, including by staff and third-party service providers in these locations. By using our Services, you acknowledge these possible transfers.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:
Business Name: Lamezi
Address: 80A Clarendon Rd, London W11 2HR, UK, United Kingdom
Email: info@lamezi.com
Phone: +44 7453 7272 30
Contact: Click here
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM
We do our best to reply within 1–2 business days.